Why am I still getting pop-ups when ZapPop is turned on?
The first thing to verify is that ZapPop is, indeed, turned on. When it is on there will be a small red circle in the lower right corner of the computer monitor. To have ZapPop on all the time, right click the small red circle and left click "Preferences" - then check "Start With Windows" so it starts each time you boot the computer.
Also, if you are not surfing with Internet Explorer 6 - we recommend that. You can get a free upgrade at http://www.microsoft.com/downloads/search.asp
If ZapPop is turned on and you are still getting popups, then there are two other possibilies:
1) You have some software on your computer that was downloaded, without your knowledge, and installed without your knowledge. Don't feel badly, there are about 10 million installations on computers and most don't know. Our staff has had it happen to them!
To find this software, click "start", "run" and then "msconfig". Then click the "startup" tab. You will probably see a lot of programs that start when their computer starts. You should "uncheck" whatever looks strange. You should write down what is unchecked in case they need to check it again. For most people, they can uncheck most of what's checked without any loss of use of services.
If you find that the cause is one of these, then you can uninstall it by through your control panel - add/remove programs.There are also software products in the marketplace which will search your hard drive for these "adware" and "spyware" programs that have been placed on your computer. One that we have used that is free can be obtained by going to http://www.snapfiles.com/get/adaware.html and,
2) on XP machines, you could get gray "messenger" pop-ups ads even when your browser is off.
To get these turned off, go to the Control Panel. Open "Administrative Tools". Then double click "Services". In the list of services that are displayed, double click "Messenger". A tabbed window will open. On the "General" tab, there is an option "Startup Type". Change it from "Automatic" to "Disabled" and click "OK" and then close all of the open windows.
